Cloud • Linux • Automation • DevOps
Vikram Singh
Cloud Service Ops Engineer · Gurugram, India

Vikram Singh

Cloud Service Ops · Linux Infra · Multi-Cloud · Automation · Monitoring

I design, run and improve production-grade cloud and on-prem infrastructure across Linux, multi-cloud platforms and PLM workloads. My work focuses on high availability, observability and automation-first operations using Bash, Python, Git/GitLab/GitHub and CI/CD-driven workflows.

I work across the full stack of infrastructure: Linux, hypervisors, reverse proxies, SSL/TLS, DNS, PostgreSQL/Oracle, monitoring (Zabbix/Checkmk) and cloud platforms (AWS, Azure, GCP). I enjoy debugging distributed systems, reducing MTTR and turning manual runbooks into code.

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About
Who I Am as an Engineer
I am a Cloud Service Operations Engineer with hands-on experience running mission-critical infrastructure across cloud and on-prem environments. I’ve worked on full-stack infra for PLM workloads, voice/telephony and enterprise applications — from Linux servers and hypervisors to reverse proxies, SSL, DNS, databases and monitoring.

My strengths:
  • End-to-end ownership of cloud and on-prem production environments
  • Automation using Bash, Shell scripts and Python to remove repetitive ops work
  • Monitoring and observability with Zabbix and Checkmk
  • Secure, high-availability deployments using Nginx/Apache, SSL/TLS and DNS
  • Working closely with product, support and customer teams for stability & SLAs
Experience
Systems I’ve Built & Maintained
Cloud Service Ops Engineer · PTC
Gurugram (Hybrid) · Oct 2022 – Present
Cloud Ops · PLM · Infra
  • Manage cloud and on-prem production environments with strong focus on uptime, stability and service reliability.
  • Deploy, upgrade and troubleshoot Windchill PLM including patches, configurations, Solr indexing, LDAP and performance tuning.
  • Operate across full-stack infra — Linux servers, networking, SSL/TLS, DNS, hypervisors (Proxmox/VMware ESXi) and PostgreSQL/Oracle databases.
  • Improve observability using Zabbix and Checkmk with dependency mapping, alert tuning and incident analytics to reduce recurring issues.
  • Automate operational tasks using Bash, Shell, Python and CLI tools to standardize operations and reduce manual runbooks.
  • Use Git, GitHub and GitLab for configuration versioning, infra scripts and internal CI/CD workflows.
Product Engineer L2 · Ameyo (now Exotel)
Gurgaon · Aug 2021 – Aug 2022
Linux · VoIP · CRM
  • Managed Linux-based voice and application servers, databases and production applications ensuring smooth end-user operations.
  • Implemented server upgrades, SSL installations, patches and deployments across production environments with change management.
  • Worked with Asterisk PBX, SIP trunking, VoIP, SMTP, DNS and WebRTC in customer deployments.
  • Automated operational workflows using Bash scripting for log parsing, diagnostics and routine checks.
  • Performed tracking and analysis via ServiceNow and Salesforce for incidents, tickets and customer requests.
  • Maintained monitoring and visibility using Zabbix and Checkmk.
Engineering Intern · Ameyo (now Exotel)
Apr 2021 – Aug 2021
Internship
  • Supported production Linux servers and PostgreSQL databases in a controlled infra environment.
  • Assisted in troubleshooting, system monitoring, log analysis and reporting during incidents and maintenance windows.
Skills
Systems, Tools & Platforms I Operate
Cloud & Infrastructure
AWS Azure GCP Cloud Operations Linux (RHEL/Ubuntu) Red Hat Linux Linux Clustering Server Administration PLM Software · Windchill Hypervisors Proxmox VMware ESXi
Automation, DevOps & Tooling
Bash Shell Scripting Python Playwright Git GitHub GitLab CI/CD Docker Software Deployment Software Integration Change Management
Monitoring & Observability
Zabbix Checkmk Cloud Monitoring Debugging Incident Response Software Troubleshooting
Networking & Security
Nginx Apache Reverse Proxy DNS / DNS Server SSL Certificates Cisco Routers pfSense Sophos XG Firewall Wireless Networking SIP Trunking VoIP · Asterisk WebRTC
Data, Apps & Platforms
PostgreSQL Oracle Database Solr Index Search Nextcloud SMTP LDAP ServiceNow Salesforce / Lightning CRM
Professional
Cloud Operations Business Networking Leadership Research Management Internet of Things (IoT)
Projects
Automation, Deployments & Engineering Outcomes
Cloud Monitoring Automation
Bash · Linux · Email Alerts
Ops Automation
Automated checks for CPU, RAM, services, processes and SSL expiry using Bash scripts, integrated with email alerts for proactive monitoring. Reduced manual health checks and improved response time for infra issues.
Playwright UI Testing Setup
Python · Browser Automation
Quality & Reliability
Developed a Python-based Playwright automation suite to test UI response and capture failure logs/screenshots. Used to validate deployments and catch regressions early in the release cycle.
Hypervisor Deployment Workflow
Proxmox / ESXi · Scripting
Infra Provisioning
Designed a script-driven installation workflow for provisioning new VMs with standardized production configurations on hypervisors. Significantly reduced deployment time and configuration drift between environments.
Certifications & Recognition
Credentials
Certifications
  • Google Cloud Fundamentals – Internal Training
  • AWS Technical Essentials – Internal Training
  • Linux Administration Workshop – Internal Training
  • LinkedIn Skill Assessments – Linux / Cloud / Monitoring
Recognition
  • Recognition for improving system stability and monitoring reliability through tuned alerting and automation.
  • Key contributor in reducing recurring infra incidents via better observability, patching workflows and runbook automation.
Contact
Let’s Build Something Reliable

Open to roles in Cloud Operations, DevOps, SRE, Infrastructure / Linux Engineering and Platform Engineering. I enjoy working on production systems where reliability, observability and automation really matter.

If you’re looking for someone comfortable with Linux, multi-cloud environments, monitoring stacks, reverse proxies, databases and CI/CD-driven automation, I’d be happy to talk.

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Name: Vikram Singh
Location: Gurugram, India